There & Back – Your Ultimate Aussie Camping Companion
Effective Date: September 16, 2025
Last Updated: September 16, 2025
Company: CGBC Holdings Pty Ltd trading as There & Back
Quick Privacy Summary
We care about your privacy and want to make things crystal clear:
- What we collect: Your camping diary entries, trip details, expenses, basic account info (email), and location data when you choose to enable it
- Why we collect it: To make the app work, save your adventures, personalize your experience, and help you discover amazing camping spots
- Who we share with: Only trusted service providers who help us run the app (servers, analytics, support). We NEVER sell your personal data
- Your control: Access, correct, or delete your information anytime. Control location services and opt out of marketing emails easily
- Security: We use encryption and industry-standard security measures, though no system is 100% perfect
- Children: App not designed for kids under 13 – we don’t knowingly collect their data
- Subscriptions: Premium features are $2.95/month – payment handled by Apple/Google, not us
- Rights: If you’re in EU, UK, or California, you have extra rights under GDPR/CCPA
1. Introduction
CGBC Holdings Pty Ltd trading as There & Back (“we,” “us,” “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your information when you use the There & Back mobile application for camping, caravanning, trip planning, and community features.
By using the App, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
| Data Type | Examples | Purpose |
|---|---|---|
| Account Details | Name, email address, username | Account creation, login, communication |
| Contact Information | Email for support requests | Customer support, important updates |
| Payment Information | Subscription status (via App Store/Google Play) | Premium feature access |
2.2 Usage and Device Data
- Device Information: Device type, operating system, app version, unique device identifiers
- Usage Analytics: Feature usage, session duration, crash reports, performance data
- Location Data: GPS coordinates when you enable location services for mapping, trip tracking, and finding nearby campgrounds
2.3 User-Generated Content
- Trip Diary Entries: Your camping experiences, notes, and memories
- Photos and Videos: Images you choose to add to diary entries or campground reviews
- Campground Reviews: Ratings, comments, and recommendations you share
- Trip Planning Data: Routes, destinations, expense tracking information
- Community Posts: Forum posts, comments, and interactions with other users
2.4 Sensitive Information
We generally do not collect sensitive information (health, biometric, political, religious information) unless specifically required for a feature and with your explicit consent.
3. How We Use Your Information
We use your data to provide and improve the There & Back experience:
3.1 Core App Functions
- Provide access to campground databases and maps
- Enable trip planning and diary features
- Process and manage your subscription (Premium features)
- Sync your data across devices
- Enable community features and user interactions
3.2 Personalization & Improvement
- Recommend campgrounds based on your preferences and history
- Customize the app interface and content
- Analyze usage patterns to improve features
- Conduct research to develop new camping-related features
3.3 Communication
- Respond to support inquiries and provide assistance
- Send important updates about the app or your account
- Share camping tips, feature updates, and community highlights (with your consent)
- Notify you about subscription status and billing
4. Data Storage and Security
4.1 Where We Store Your Data
- Local Storage: Some data is stored locally on your device for offline access
- Cloud Storage: Synced data is stored on secure servers in Australia and trusted international locations
- Backup Systems: We maintain secure backups to prevent data loss
4.2 Security Measures
- Industry-standard encryption for data transmission and storage
- Secure authentication and access controls
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
- Secure deletion of data when no longer needed
Important: While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and keep your device secure.
5. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information only in these specific circumstances:
5.1 Service Providers
- Cloud Hosting: AWS, Google Cloud for secure data storage
- Analytics: Firebase, Google Analytics for app improvement (anonymized data)
- Customer Support: Help desk systems to provide assistance
- Payment Processing: Apple App Store and Google Play Store handle all payment information
5.2 Legal Requirements
- When required by Australian law or court order
- To protect our rights, property, or safety
- To prevent fraud or security threats
- In connection with legal proceedings
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
5.4 Community Features
- Campground reviews and ratings you post are visible to other users
- Your username may be displayed with your contributions
- Trip photos you choose to share publicly will be visible in the community
6. Your Privacy Rights
6.1 Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Correct inaccurate, incomplete, or out-of-date information
- Export your data in a portable format
- Request deletion of your personal information (subject to legal requirements)
6.2 Control Your Data
- Location Services: Enable/disable in your device settings
- Marketing Communications: Opt out via email unsubscribe or app settings
- Data Sharing: Control what information is visible to other users
- Account Deletion: Delete your account and associated data through app settings
6.3 Subscription Data
- Subscription payments are processed by Apple App Store or Google Play Store
- We receive only subscription status information, not payment details
- Contact Apple or Google for payment-related privacy questions
- Cancel subscriptions through your App Store or Google Play account settings
7. Camera and Location Access
7.1 Camera Permissions
The App may request camera access for:
- Adding photos to your trip diary entries
- Sharing campground photos with the community
- Scanning QR codes at campgrounds
- Capturing expense receipts for trip budgeting
Privacy Protection: Photos remain private unless you choose to share them. No automatic photo uploads occur.
7.2 Location Services
Location access enables:
- Finding nearby campgrounds and points of interest
- GPS navigation and trip route tracking
- Automatic trip logging and mileage calculation
- Weather information for your current location
Your Control: Location sharing is optional and can be disabled in device settings. The app works without location access, though some features may be limited.
8. Children’s Privacy
- The There & Back app is not directed at children under 13 years old
- We do not knowingly collect personal information from children under 13
- If we discover we have collected data from a child under 13, we will delete it promptly
- Parents concerned about their child’s data should contact us immediately